Privacy policy
Last Updated: November 4, 2024
This Privacy Policy describes how Mintha Products Inc. (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from mintha.io (the “Site”), or otherwise engage with our services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether as customers, visitors, or other individuals whose information we collect.
Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes in our practices, legal, or regulatory obligations. The latest version of the Privacy Policy will always be posted on the Site, and we will update the “Last Updated” date. Any changes will be effective once posted.
How We Collect and Use Your Personal Information
We collect personal information from you to provide our Services, improve your shopping experience, and communicate with you about our products and promotions. Below is an overview of the information we collect and how it is used.
Information We Collect
Direct Information:
When you use our Services, you may provide the following types of information directly to us:
- Contact Information: Name, address, phone number, email.
- Order Information: Billing address, shipping address, payment details, order history.
- Account Information: Username, password, security questions for account security.
- Shopping Information: Items viewed, added to cart, loyalty points, reviews, or purchases.
- Customer Support Information: Details you provide during communications with us, such as through inquiries or support requests.
Usage Data:
We automatically collect information about how you use the Site. This may include your IP address, browser details, device type, and interaction with our Services. We may use cookies and similar technologies to help provide, protect, and improve the Site.
SMS Marketing and Use of Opt-In Information
How We Use Your Phone Number for SMS Marketing:
When you provide your phone number and opt in to receive SMS messages from us, we will use this information to:
- Send you marketing and promotional messages related to Mintha’s products and offers.
- Notify you of order updates, including shipping and return notifications.
- Provide customer service and support via SMS if requested.
Your Rights to Opt Out of SMS:
You can opt out of SMS marketing at any time by replying "STOP" to any text message you receive from us. After you opt out, you will no longer receive marketing-related SMS messages, but you may still receive transactional messages related to your orders or account.
Security of Opt-In Data:
Your phone number and opt-in information will only be used for the purposes outlined in this section. We do not share, sell, or disclose your phone number to any third parties for marketing purposes. All SMS communications comply with applicable privacy regulations.
How We Use Your Personal Information
We use the personal information we collect to:
- Provide Services: Fulfill orders, process payments, manage your account, and arrange shipping.
- Marketing: Send promotional materials and tailor advertising to your preferences (email, SMS, etc.).
- Security and Fraud Prevention: Protect the integrity of your account and our Services.
- Improve Services: Enhance customer support and optimize your experience on our Site.
Cookies
We use cookies to help run and improve our Site. These cookies allow us to track user behavior, enhance functionality, and personalize the user experience. You can manage or block cookies via your browser settings, although doing so may affect your ability to use certain features of our Site.
Data Security and Retention
We take reasonable measures to protect your personal information, but no system is completely secure. If you suspect any unauthorized access to your account, please notify us immediately. We retain your personal information as needed to provide the Services and to comply with our legal obligations.
Contact Information
If you have questions about this Privacy Policy or would like to exercise any of your data rights, please contact us at:
Mintha Products Inc.
188 Chemin Saint-François-Xavier, Suite 200, Delson, QC, J5B 1X9, Canada
Email: info@mintha.io